Why open rates still matter

When I was speaking at the recent Inbox 2022 event, I received a lot of comments from people where they quoted various email marketing experts who say “don’t pay any attention to open rates”. In my opinion, it’s a big mistake to ignore open...

Why deliverability is a dirty word

Evan and I prefer not to talk about deliverability if we can help it, and here’s why: It’s often seen as complex, scary and technical. Or, worse, it’s seen as someone else’s problem. It’s very common for people to say “The email platform I use has poor...